Communication is the most important and most powerful of all management skills. That is doubly true for facilities managers who need to be expert listeners, speakers and writers. The large number of stakeholders involved in a facilities operation and the breadth of the discipline further complicate the variety of communication transactions required to succeed at both strategic and operational levels. The FM job is essentially delivered through constant communication with colleagues, management, suppliers, team members and customers.
FM Guru Consultancy & Training has proven capability in facilities communications, customer service and innovation and has helped many organisations to enhance their reputation, improve customer satisfaction and strengthen employee engagement through better communication. Our consultants have the experience from a wide range of industries and organisations to help determine the best communication solution for a specific requirement, or to develop a more strategic approach to better FM communication.
Our consultancy services cover every aspect of FM communication. Take a look at some of the articles we produce every week for the FM media to see the quality of writing and range of topics we cover. We specialise in helping organisations to review their communications strategies and to deliver transformational change. We also help to implement communication programmes with practical public relations support , copy writing services and event management to engage with target stakeholders.
FACILITIES MANAGEMENT COMMUNICATIONS STRATEGY
The FM Guru Consultancy is expert in the development of effective structured communications programmes to support change, raise profile, manage expectations and generally assist Facilities Teams in the management of stakeholder perception. The creation of a communications strategy with clear ownership and delivery requirements using a variety of media is a critical element of the service paradigm for both in-house facilities teams and for service providers and suppliers targeting the FM marketplace.
Customers that have benefitted from the FM Guru approach to communications strategy include AXA, Carillion, Comserve, Dalkia, G4S Integrated Services and NB Entrust, Take a look at some of our Case Studies.
FM Guru Principal Martin Pickard is passionate about improving communication and service in facilities management often blogs on the subject. Read his latest opinions here.
FM Guru Consultancy & Training has an impressive track record of event management in the facilities sector, providing project managers, sourcing venues, developing materials, providing keynote speakers, organising publicity and pre and post event administration for a number of clients who have retained us year after year. Events managed included company conferences and roadshows, networking seminars, customer/supplier forums, client conferences, golf days and corporate entertainment.
FM Guru Consultancy & Training has designed, delivered and managed events for many clients over the years including AXA, BIFM, Carillion, Cofeley, G4S, Harrow Green, i-fm.net, OCS Group, Pattenmakers, Service Works, and Workplace Law
FM Guru Consultancy & Training has first class relationships with all of the facilities and property trade press and has successfully placed many news stories and articles for clients seeking to raise their profile in the sector. Our network of contacts and knowledge of the FM arena has been successfully used to enhance and protect the reputations of companies, organisations and individuals. Our services begin with advice on positioning, communications strategy and issues management and continue with the origination of copy and policy to reflect that initial advice.
Customers that have benefitted from the FM Guru approach to public relations include Appleyards, Asset Faculty, BDO, Comserve, The FMA, Forum Events, NB Entrust and Workplace Futures. Take a look at some of our Case Studies.
Twitter has become one of the most effective sources of information for journalists and influencers in modern business. Tweets by @thefmguru are followed by key people in the FM media who pass them on to thousands of others interested in FM around the world.
All FM Guru consultants are skilled communicators and project managers experienced in supporting organisations looking to change, grow and succeed. We advise our clients on the possibilities of change and the risks and opportunities involved. We support individuals who are leading change, proving mentoring support and leadership coaching. We provide inspiration for teams who are changing by creating plans, writing newsletters, developing presentations, organising roadshows and preparing cascade material for supervisors.
Customers that have benefitted from the FM Guru approach to change include Anabas, Astra Zeneca, Carillion, Comserve, Facilient, G4S, The Port of Felixstowe and NB Entrust, Take a look at some of our Case Studies.
Delivering change, driving innovation, mobilisation and project management are all key skills in facilities management. Read some of the articles we have written about these subjects for the trade press.