- Empowered teams need strong leaders who can change things
- The team must share in the leader’s vision
- Every manager must be a great communicator
- Use the experts in your team as enterprise wide consultants
- Recruit for attitude and invest in training and systems for skills and knowledge
- Listen furiously and do something as a result
- Fix broken tools, systems and processes
- Give people all the authority they can handle and the budget to go with it
- Continuous improvement should be ‘the way we do things round here’
- Celebrate success and have fun
- And remember to invest in your own training and personal development programme.